Kojo : Onboarding
Kojo's WorkRamp academy was hard to keep current and underused. I replaced it with video-based onboarding inside their Zendesk help center, delivered in under two months, before their WorkRamp renewal.
Tools
Zendesk
CAmtasia
Audiate
custom html
The challenge
An academy no one used
Kojo's onboarding courses lived in WorkRamp, separate from their Zendesk support articles. As a fast-moving startup, they struggled to keep the courses in sync with the product, and usage lagged. With the WorkRamp renewal coming up, their customer success team wanted to move onboarding into Zendesk and spend the money elsewhere.
my approach
Onboarding built for Zendesk
Zendesk doesn't natively support SCORM courses, and rebuilding them there would have required custom development that could break with every platform update. I recommended article-based collections with embedded video and custom HTML "Next" buttons, which gave learners a guided, course-like path that Kojo's team could maintain on their own.
My approach
Targeted training
Talking with the customer success team made it clear that new users wanted fast, practical help doing their jobs, not badges or extended learning. I audited every existing course and worked with the team to define exactly what each user role needed to get started.
my approach
Video that adds value
I outlined each course to decide where video added value and where text or screenshots were enough. Every course opens with a short video showing users how to get help from Kojo's support desk and AI chatbot.
my approach
Building for volume
With 30+ videos to produce, I created branded intro and outro templates and used AI voiceover in Audiate to keep production fast and consistent.
the work
Task-based videos and guided courses
Task-based tutorial recorded in Camtasia with a branded template. AI voiceover created with Audiate.
Spanish-language tutorial videos created using Claude for translations and Audiate for authentic Spanish-language voiceovers.
Article-based course with custom HTML navigation in Kojo's brand colors
Results
Live before the renewal date
Five complete courses…
with over 30 task-based videos, delivered in under two months.
WorkRamp subscription retired…
well before the renewal date, freeing up that budget resources for other priorities
Thoroughly tested…
across laptops, tablets, and smart phones.
“Andrew made it so easy for us to work together. We have a complex product, but he learned it quickly and delivered exactly what we needed and more. He’s exceeded our expectations and laid the foundation for a very successful long term relationship.”
Maddie Arthur
Senior Manager, Implementation Services
Kojo
